What are your response times for IT support?

Our standard response times are: Critical issues within 1 hour, High priority within 4 hours, and Standard requests within 24 hours. For managed service clients, we offer even faster SLA-backed response times with proactive monitoring to prevent issues before they occur.

Do you provide support outside of Barcelona?

Yes, while we're based in Barcelona, we support clients throughout Catalonia, across Spain, and on international projects. We offer remote support globally and can coordinate on-site services through our network of trusted partners for multi-site deployments.

What pricing models do you offer?

We offer flexible pricing to match your needs: project-based pricing for one-time work, monthly managed services for ongoing support, SLA-based resource allocation, and full-time on-site staff placement. We'll work with you to find the most cost-effective approach for your requirements.

Can you help with cybersecurity and data protection?

Absolutely. We implement comprehensive cybersecurity solutions including endpoint protection, firewalls, secure network design, backup and disaster recovery, and GDPR compliance guidance. Security is integrated into all our services, not treated as an afterthought.

Do you work with small businesses or only large enterprises?

We work with businesses of all sizes, from small startups to large enterprises and retail chains. Our solutions are scalable and tailored to your specific needs and budget. Whether you need basic IT support or complex multi-site deployments, we have the expertise to help.

How do you handle emergency IT issues?

For critical emergencies, we provide immediate remote support and can dispatch on-site technicians when needed. Our managed service clients have priority access to emergency support, and we maintain relationships with hardware vendors for rapid replacement when required.

What industries do you specialize in?

We have extensive experience with corporate offices, retail and hospitality, remote and hybrid work environments, and various SMEs. Our team understands the specific IT challenges of different industries and adapts our solutions accordingly.

Can you help us migrate to cloud services?

Yes, we assist with cloud migrations, hybrid environments, and virtual server deployments. We help you choose the right cloud platforms, plan the migration process, and provide ongoing support for your cloud infrastructure while ensuring security and compliance.